The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers.
More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.
As an integral part of the MBC Sales & Marketing 2020 Program, Mercedes
me connect aims at making new and existing internet based services and media
available in passenger cars.
Further scope is optimizing and enhancing existing Mercedes-Benz services
(Mercedes.me, Service S24h, MB Contact, MB ServiceApp, Mercedes-Benz on
With Mercedes me connect Mercedes-Benz focusses on connecting the vehicle with
the customer’s personal network by:
those services into an advanced vehicle telematics infrastructure
those services and new services/features in the vehicle into the Service24h and
Customer Service contact channels with availability of telematics data.
The role of Mercedes me
connect operations is to solve complex and technical issues and to delegate to
HQ where applicable.
support requests, incidents and problems
activities in the ticketing tool
the setup and the further development of this new business
training issues on the phone
issues to higher level
weaknesses and problems in CAC processes or tools and create awareness
with process knowledge and case specific routing
Was wir bieten:
Working hours 40
hours a week, Monday - Friday.
Work in a
growing international company in a young, ambitious, professional and dynamic
The salary for
this position is based on a 40-hour week and amounts to € 2036/month gross
relocation package is applicable for candidates living further than 50km from
the location and willing to relocate.
health insurance at discounted rates
bonus (variable payment) and pension plan
Was wir erwarten:
Native German speaker
Advanced communication skills (B2C and B2B)
Extensive knowledge of customer service required
Good knowledge of the English language
Advanced skills in customer support and problem solving
Affinity with IT - Computer literate (e.g. Internet & browser technology)
Affinity with vehicle technology (e.g. telematics systems)
Strong identification with the Daimler organization
Proficient understanding of relationships between internal and external processes
Advanced knowledge of interactions between tools and support systems Is capable of handling advanced tasks in combination with regular workload without detriment to own stress level
Acts as a “brand ambassador”
Supports strategic direction even if in conflict with own view
Advanced knowledge of Daimler system like VeDoc, WIS, etc. is beneficial
Beratung / Consulting, Kundenservice
Leider ist die Stellenanzeige nicht mehr aktiv
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The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospe...