French-speaking Customer Support Team Member (m/f) in Köln
Learnship Networks is looking for a French-speaking Customer Support Team Member (m/f) to join our team in Cologne, Germany for a duration of two years. Learnship is a global language learning provider founded in 2008 and headquartered in Cologne, Germany. We are the first European-wide internet language school specializing in live online instruction, connecting students and language trainers from all over the world by video-conference in an interactive online classroom. Our freelance trainers are located worldwide and are able teach from the convenience of their homes, while our customers can also learn flexibly from their offices or homes.
What are you going to do:
The French-speaking Customer Support Team Member (m/f) will be providing professional
customer and trainer support, mainly for French-speaking customers.
Your responsibilities:
- Customer Support (via phone / video conference / email)
- Assisting employees of key business clients from all over the world
- Organization and scheduling of language training courses
- Introduction to our virtual classroom in French and English, if applicable also in other languages
- Communication and collaboration with other internal departments
- Administration, documentation
What we offer:
- A friendly working atmosphere with room for your own development
- The chance to actively contribute to our successfully and rapidly growing, international company
- The possibility to use your French and English language skills on a daily basis
- Working with our innovative, future-oriented product
- An international team that enjoys challenges with flat hierarchies
- Perks like fresh fruit and drinks as well as team events
- The opportunity to start a career in Germany
What we ask:
- Native-level fluency in French and very good English skills required, other language skills are a plus
- Educational background in languages, pedagogy, tourism, business or a similar field
- Ideally has first work experience in customer service / support, outbound calling, administration or project management
- A good level of comfort with technology and MS Office
- Excellent communication skills, highly organized and structured working style
- Is energetic, highly-motivated and likes working in a multicultural team
- Is able to balance multiple tasks and priorities flexibly and exudes professionalism and competence
Apply
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Extra information
Please note that applications from those who have the legal right to live and work in Germany
are strongly preferred.
If you meet the above requirements and are interested in joining our team, please email your CV and cover letter including your earliest possible start date and salary expectations in English or German to Kerstin Tisch via the Apply Now Button.
We look forward to your application!
- Status
- Inaktiv
- Education Level
- Abitur, Andere, Hochschule/Universität
- Location
- Köln
- Type of Contract
- Teilzeitjob, Vollzeitstelle
- Profession type
- Kundenservice
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Cover Letter Required
- Yes
- Languages
- Deutsch, Französisch
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