Account Manager, Amazon Freight (German Speaker) in Berlin

Amazon Freight is a newly launched external facing freight service by Amazon. It allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organization responsible for many of Amazon’s best-in-class logistics and transportation operations.

We are looking to hire for a German speaking Account Manager position, responsible for nurturing and growing our existing portfolio of Shippers through relationship building, engagement activities and great Shipper experience. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer obsessed, have experience in a commercial role and be ready to roll up their sleeves to grow this business.

Key job responsibilities

• Nurture and grow an existing portfolio of small/medium sized shippers and achieve volume goals with best-in-class service.
• Maintain a high level of engagement from our shippers through consultative account management, and proactively identify the challenges they are facing.
• Build strong relationships with key stakeholders across the portfolio as well as internally.
• Lead new commercial initiatives to solve customer pain points and improve shipper experience.
• Be the voice of the customer (Shipper) to guide product development and iterations.
• Lead by example and coach other team members to ensure success as a team.