Learning Program Manager B2B, Learning and Development, Amazon Business EU in Berlin

Job summary
1. Job Description
Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth’s most customer-centric company. Since 2015, Amazon.com has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting a handful of the best of the best to make this vision a reality in our European markets. Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enables business customers to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon customer, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience. The Amazon Business Team is looking for a talented and highly motivated Learning Program Manager to support our rapidly growing organization.
This role will be responsible for formulating and implementing learning and development initiatives with a primary focus on educating Customer Advisors (CA) across Amazon Pan-EU countries, and may require traveling up to 50%. The Learning Program Manager will assess challenges and build performance solutions, lead the development of training best practices and standards, enable solution implementation across the Amazon Business network, and drive the execution of designed learning solutions. The Learning Program Manager will be responsible for designing and implementing new hire training and sales education, with a particular focus on creating agile and scalable learning solutions. This role will work with multiple stakeholders (Sales, Marketing, Product Management, HR, Business Intelligence, EU Customer Operations, Finance, and International Learning & Development teams) to develop consistent material for base-level knowledge relevant to the entire organization, but also create content tailored to specific roles and levels.


Job responsibilities

As a key member of the AB EU Learning & Development team, you will:

• Partner with internal customers across different levels of seniority to understand their respective learning objectives and document learning requirements
• Travel across Europe (travel up to 50%)
• Lead the design, development and implementation of the proposed learning solutions
• Own, facilitate and improve current learning and development programs, with a focus on measurable enhancements
• Use assessments to improve the CA experience in traditional and virtual learning environments
• Perform needs analysis assessments, scope projects, and evaluate existing documentation to identify gaps and then recommend appropriate modalities to meet the learning needs
• Facilitate effective learning review meetings with internal stakeholders, and develop understanding of key business drivers and ensure reporting on learning captures key input and output metrics
• Work cross-functionally with Sales, Marketing, Product Management, HR, Business Intelligence, EU Customer Operations, Finance, and International Learning & Development teams to scope and deliver necessary learning around process updates, technologies and sales practices
• Identify and enhance adoption of new technologies that enhance learner experience and knowledge retention
• Design and develop learner-centered, performance-based educational content in multiple modalities
• Own your assigned programs end-to-end while contributing to team initiatives and the L&D functional plan

• Partner with internal customers across different levels of seniority to understand their respective learning objectives and document learning requirements
• Travel across Europe (travel up to 50%)
• Lead the design, development and implementation of the proposed learning solutions
• Own, facilitate and improve current learning and development programs, with a focus on measurable enhancements
• Use assessments to improve the CA experience in traditional and virtual learning environments
• Perform needs analysis assessments, scope projects, and evaluate existing documentation to identify gaps and then recommend appropriate modalities to meet the learning needs
• Facilitate effective learning review meetings with internal stakeholders, and develop understanding of key business drivers and ensure reporting on learning captures key input and output metrics
• Work cross-functionally with Sales, Marketing, Product Management, HR, Business Intelligence, EU Customer Operations, Finance, and International Learning & Development teams to scope and deliver necessary learning around process updates, technologies and sales practices
• Identify and enhance adoption of new technologies that enhance learner experience and knowledge retention
• Design and develop learner-centered, performance-based educational content in multiple modalities
• Own your assigned programs end-to-end while contributing to team initiatives and the L&D functional plan