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Application Support Specialist in Prag, Hlavní město Praha, Tschechien

Marketing / Kommunikation / PR / Werbung | Verkauf / Retail

Jobbeschreibung

SUMMARY:
The position of Application Support Specialist in E-commerce domain is responsible for support of global and regional customer facing eCom applications during the whole application lifecycle (from technical acceptance testing, RTP to standard support activities - incident and problem management). Also the position is responsible for monitoring setup, training junior team members.

RESPONSIBILITIES:
  •  Act as ‘Service owner’ for a set of applications/services within Sales and Marketing
     domain, monitoring and reporting on service levels attained for these applications/services,
     and ensuring their continuity of service at all times
  •  Supports Incident, Problem and Critical Incident Management as required, Prioritizes requests
     in accordance with agreed criteria and the needs of the organization in accordance with SLAs
  •  Maintains good working relationships with appropriate internal and external DHL customers
  •  Provides back line technical support to users of business applications, using standard ITS
     processes and procedures
  •  Identifying problems early, taking pro-active action to stop them occurring and/or having
     a major disruptive impact
  •  Provides advice, both reactively and pro-actively, to those engaged in activities where
     their technical specialism(s) are applicable
  •  Provides advice and guidance to less experienced colleagues as required
  •  Provides verbal and written technical reports to specialists on aspects of system status
  •  Provides technical reports to users and managers
  •  Plan, execute and support implementations so the applications themselves are deployed with
     minimal disruption to the production environment and meet established standards
  •  Provides deployment services for area of competence
  •  Investigate problems and other requests for support and determines appropriate actions
  •  Liaise with staff responsible for the development of system enhancements to overcome
     known problems
  •  Provides back line technical support to users of business applications, using standard
     ITS processes and procedures
  •  Provides consultancy in area of expertise
  •  Having the tenacity to overcome resistance and/or apathy and drive through needed changes
     in technology and/or processes that will benefit ITS and the business
  •  Finding new ways to get best use out of existing DHL technologies
  •  Ensures adherence to ITS processes and ITIL best practice
  •  To drive efficiencies in the support organization and support processes by identifying Cost saving

REQUIREMENTS:
  •  Advanced knowledge of Unix /Linux based systems (HP-UX, or others)
  •  Windows server administration
  •  Networking
  •  Database skills + SQL (Informix, MS SQL, Oracle)
  •  Scripting (Shell, Perl, Python)
  •  Web server (apache)
  •  Application server (weblogic preferred)
  •  HTML, Javascript, CSS
  •  Programming skills (C#, Java)
  •  Adobe communique
  •  Fluent English (written and spoken)

BEHAVIORAL SKILLS:
  •  Incident /Problem /Change Management knowledge
  •  Customer and goal oriented personality
  •  Strong analytical thinking
  •  Team player
  •  High level of adaptability

Mehr Informationen

Einsatzort
Prag, Hlavní město Praha, Tschechien,
Tätigkeitsbereich
Marketing / Kommunikation / PR / Werbung, Verkauf / Retail
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