Application Support Specialist in Prag, Hlavní město Praha, Tschechien
Jobbeschreibung
SUMMARY:
The position of Application Support Specialist in E-commerce domain is responsible for support of global and regional customer facing eCom applications during the whole application lifecycle (from technical acceptance testing, RTP to standard support activities - incident and problem management). Also the position is responsible for monitoring setup, training junior team members.
RESPONSIBILITIES:
• Act as ‘Service owner’ for a set of applications/services within Sales and Marketing
domain, monitoring and reporting on service levels attained for these applications/services,
and ensuring their continuity of service at all times
• Supports Incident, Problem and Critical Incident Management as required, Prioritizes requests
in accordance with agreed criteria and the needs of the organization in accordance with SLAs
• Maintains good working relationships with appropriate internal and external DHL customers
• Provides back line technical support to users of business applications, using standard ITS
processes and procedures
• Identifying problems early, taking pro-active action to stop them occurring and/or having
a major disruptive impact
• Provides advice, both reactively and pro-actively, to those engaged in activities where
their technical specialism(s) are applicable
• Provides advice and guidance to less experienced colleagues as required
• Provides verbal and written technical reports to specialists on aspects of system status
• Provides technical reports to users and managers
• Plan, execute and support implementations so the applications themselves are deployed with
minimal disruption to the production environment and meet established standards
• Provides deployment services for area of competence
• Investigate problems and other requests for support and determines appropriate actions
• Liaise with staff responsible for the development of system enhancements to overcome
known problems
• Provides back line technical support to users of business applications, using standard
ITS processes and procedures
• Provides consultancy in area of expertise
• Having the tenacity to overcome resistance and/or apathy and drive through needed changes
in technology and/or processes that will benefit ITS and the business
• Finding new ways to get best use out of existing DHL technologies
• Ensures adherence to ITS processes and ITIL best practice
• To drive efficiencies in the support organization and support processes by identifying Cost saving
REQUIREMENTS:
• Advanced knowledge of Unix /Linux based systems (HP-UX, or others)
• Windows server administration
• Networking
• Database skills + SQL (Informix, MS SQL, Oracle)
• Scripting (Shell, Perl, Python)
• Web server (apache)
• Application server (weblogic preferred)
• HTML, Javascript, CSS
• Programming skills (C#, Java)
• Adobe communique
• Fluent English (written and spoken)
BEHAVIORAL SKILLS:
• Incident /Problem /Change Management knowledge
• Customer and goal oriented personality
• Strong analytical thinking
• Team player
• High level of adaptability
Extra Informationen
- Status
- Inaktiv
- Standort
- Prag, Hlavní město Praha, Tschechien
- Tätigkeitsbereich
- Marketing / Kommunikation / PR / Werbung, Verkauf / Retail
- Führerschein erforderlich?
- Nein
- Auto erforderlich?
- Nein
- Motivationsschreiben erforderlich?
- Nein
- Sprachkenntnisse
- Deutsch
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