Teleperformance is a people company: our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Join our team in Athens, Greece, as a team leader in Sales!
We are currently looking for a native Greek speaker to join our team as a Supervisor / Sales Coach!
This is an exciting opportunity for people with creativity and passion.
Key responsible for growing the Sales skills of the team
Acts as a point of reference for any knowledge question on sales technics
Constantly improves performance of the team versus the estab-lished monitoring grid
Runs HP monthly quality cycle based on the call opening, objec-tions, negotiation, closing
Mainly focuses on end user sales support
Call monitoring of country agents on their daily communication with End-Users
Evaluating the agents’ performance and coaching them to improve their communication and soft sales skills
Providing feedback to the Supervisors and the Operation Manager regarding the agents’ performance
Manage the quality report by assuring the rating of every agent every month and involving key resources as part of this process
At least twelve (12) consecutive months manager or team leader experience in a call center environment
Background in Sales desirable
Graduate studies or equivalent
Proficient knowledge of English
Proficient knowledge of French, Turkish or Arabic can be of advantage
- Performance results on Quality & Efficiency Metrics : 5 out of 6 months on target or sustained improvement demonstrated
Don´t hesitate to contact us on 0800 180 16 59 if you have any questions!
Are you interest? Upload your CV and a motivation letter in English!
- Athen, Griechenland
- Management, Sales / Vertrieb, Online Marketing / eCommerce
- Führerschein erforderlich?
- Auto erforderlich?