Teleperformance is a people company: our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Join our team in Athens, Greece, as a team leader in Sales!
We are currently looking for a native Greek speaker to join our team as a Supervisor / Sales Coach!
This is an exciting opportunity for people with creativity and passion.
- Key responsible for growing the Sales skills of the team
- Acts as a point of reference for any knowledge question on sales technics
- Constantly improves performance of the team versus the estab-lished monitoring grid
- Runs HP monthly quality cycle based on the call opening, objec-tions, negotiation, closing
- Mainly focuses on end user sales support
- Call monitoring of country agents on their daily communication with End-Users
- Evaluating the agents’ performance and coaching them to improve their communication and soft sales skills
- Providing feedback to the Supervisors and the Operation Manager regarding the agents’ performance
- Manage the quality report by assuring the rating of every agent every month and involving key resources as part of this process
- At least twelve (12) consecutive months manager or team leader experience in a call center environment
- Background in Sales desirable
- Graduate studies or equivalent
- Proficient knowledge of English
- Proficient knowledge of French, Turkish or Arabic can be of advantage
- Performance results on Quality & Efficiency Metrics : 5 out of 6 months on target or sustained improvement demonstrated
Don´t hesitate to contact us on 0800 180 16 59 if you have any questions!
Are you interest? Upload your CV and a motivation letter in English!