Supply Performance Manager, Amazon Freight in Berlin

Job summary
Amazon Freight (AF) is building a disruptive transportation service with an aim to redefine shipping experience for customers. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads everyday. Businesses of all sizes now have access to the levels of service of one of the largest shippers in the world. Amazon Freight spins Amazon’s broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.

Key job responsibilities
As an AF Supply Performance Manager, you will be responsible for managing the operational performance of our carrier base, ensuring that we exceed our customer expectations. You will shape the vision and define scope of the program as we scale our business. You will perform deep dives into performance misses to identify root causes and establish scalable mechanisms to prevent repeat occurrences. To achieve this you will need to collaborate cross-functionally with other teams in the business. If you enjoy building something from scratch, working in a growing environment, and putting structure to ambiguous problems, this is a great role for you.

About the team
AF Performance Management team is an internal program team within the AF operations & program organization. Like all teams in Amazon, we are focused on providing best-in-class shipper experience. We are specifically focused on addressing carrier dependent defects impacting shipper experience. We partner closely with operations, sales and product teams within Amazon Freight as well as the supply team within wider Amazon to build scalable mechanisms.