Polish-speaking Technical Support Agent to Berlin!

Jobbeschreibung

Are you a Polish speaker who is looking for a new job in an eMobility project? We are looking for a Polish-speaking Tech Support Representative to join our client in Berlin!

Our client is a provider of unique customer service that ensures satisfied end customers. Their well-known clients representing all industries are able to have their customers’ questions answered through a large variety of channels in more than 30 languages.

As a Tech Support Representative, you will be a voice to the customers, and you inspire people from across the entire world every day by providing personal and efficient service.

YOUR CHALLENGE:

• earn technical knowledge about our charging products
• provide customer service and support by telephone and e-mail
• find solutions and communication with the customer
• handling administrative issues, considering guidelines and instructions of our client
• research by using databases to solve customer requests
• documentation of processes, work with relevant IT systems and databases
• develop solutions and actions plans within your team and in collaboration with our client
• ownership and responsibility within your scope of duties

YOUR PROFILE:

• you like customer service and communication
• technical-electrical background or a fascination with this field
• you provide high-quality services to customers
• excellent Polish language skills (spoken and written)
• very good English or German language skills (spoken and written)
• you are flexible regarding your work schedule
• you are reliable and responsible

WHAT YOU GET?

• Competitive salary
• Relocation package
• job in the industry of the future
• support when needed e.g. by coaches
• interesting tasks in a fast-growing and prospective industry
• Training: 3 weeks, paid. Training will take place in Berlin.
• Contract: 1-year contract 6 months probation 
• Benefits: Fitness membership, 50% transport cover, discounts to companies

Extra Informationen

Status

Inaktiv

Ausbildungsniveau

Andere

Standort

Berlin

Arbeitsstunden pro Woche

154926

Jobart

Vollzeitstelle

Tätigkeitsbereich

Kundenservice

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein

Sprachkenntnisse

Englisch, Deutsch, Polnisch