Senior Researcher, AWS Resource Management and Governance in Berlin

Job summary
This Senior User Researcher will own the research roadmap and lead research for the critical area of AWS Resource Management and Governance. The focus for this research will be to learn how AWS customers organize, explore, govern and act on their resources. Insights from this work will enable the team to innovate and deliver new experiences that improve how customers manage their applications on AWS. This highly-strategic research will inform the team's understanding of the customer journey when it comes to the critical work of managing and governing resources.

Key job responsibilities
In this role, you will be part of a team strategizing to discover ways to improve customers' experience of operating their resources securely in the cloud, and you will listen to customers to help prioritize which problems to tackle through innovation.

Responsibilities include:
• Be a strong team player that operates as a peer to product management and engineering in defining the customer-centric approach to product development.

• Determine the best research approach to inform product development which could be a mix of quantitative, qualitative and participatory design methods.

• Provide research leadership to support discovery of core customer journeys, prioritization of pain points to address, and measurement to track improved developer productivity.

• Effectively translate data and insights into strategy and product direction.

• Continually learn, grow, and improve the craft of UX research.

A day in the life
About Us

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
 
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
 
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About the team
Being part of the AWS User Research Team is more than delivering great experiences to customers because we also care about your career growth. Once you join the team, you and your manager will jointly craft a career plan and review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.