Senior Customer Success Manager - SaaS / AI (m/f/d) in Karlsruhe
For our location in Karlsruhe we are looking for a Senior Customer Success/ Project Manager (all genders).
You will be part of an ambitious team which enables other companies to deliver high quality data to the end customer. As a Senior Customer Success Manager, you will be responsible to optimize our customer related processes, as you will own and provide assistance during the renewal process. In collaboration with Sales, Engineering and Legal you will work to retain current customers and ensure that we continue our growth and success. Therefore it is key to make sure your customers are successful by using our product to minimize churn and grow with them.
- You will drive growth: Grow monthly revenue by >10% month over month
- You will increase our customer retention and reduce our churn rate
- You will increase customer touchpoints across different hierarchy levels
- You will measure performance and optimize processes accordingly
- You will interact with engineering and product management to influence our future product offering
- You will plan and deliver projects from conception through to completion
- You will coordinate our Quality Assurance activities/ Team
- You collected more than 5 years relevant Customer Success, Program and Project Management experiences in a SaaS company
- You have excellent communication skills (in writing and verbally)
- You are able to interact with stakeholders at multiple levels of the organization
- You own excellent and creative problem solving skills
- You posses an extreme ownership mindset
- You are Self-motivated, goal-oriented, able to work independently to deliver on deadlines and ensure timeliness of renewals
- You are thirsty for learning
- You have working experience in a startup environment as a plus
What We Offer
- A crucial role in a dynamic and fast-growing team
- A work environment that fosters trust, respect, and feedback
- An onboarding buddy to integrate you smoothly into our team
- A mentor helping you with your personal goals, technical progress in general and your project management skills in particular
- Free snacks, drinks, and the option to join activities like hiking, climbing or board game nights
- Competitive salary, flexible working hours, work from home
Our job offer Senior Customer Success Manager - SaaS / AI (m/f/d) sounds interesting? Then we are looking forward to receiving your application via Campusjäger by Workwise.
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- Arbeitsstunden pro Woche
- 4 - 40
- Führerschein erforderlich?
- Auto erforderlich?
- Motivationsschreiben erforderlich?
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