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Customer Manager - Project Management / Reporting (m/f/d) in Frankfurt am Main

We are looking for you as a new team member in the role as Customer Manager - Project Management (m/f/d). Apply now!


Your responsibilities

  • You will make sure that every aspect of the customer service, customer experience, and customer analytics are tackled following our team’s strategy.
  • You will be responsible for the reporting and monitoring of Germany’s Customer service, also ensuring a smooth communication between us and our German Contact Centre.
  • You will be responsible for the reporting and project management in Germany of our customer analytics team, sharing knowledge and defining new projects based on feedback.
  • You will work on improving the customer experience on our different channels.
  • You will make independent decisions that are within your field of work

Your profile

  • You are ideally fluent in English and German
  • You have a bachelor’s degree in a relevant subject. Previous experience in Customer Service will be a plus.
  • You are empathetic, meticulous, and willing to push the ‘extra-mile’ to put a smile on our customers’ face
  • You like to take responsibility and can work independently

What we offer

  • Responsibility and decision-making authority from your first day
  • The opportunity to work on challenging tasks that contribute to your professional growth
  • Work independently and as part of a dedicated, international team
  • The opportunity to help shape our company culture
  • Make an impact initiating new ideas
  • Work with and learn from experts in diverse fields
  • Get to know your team members at our exciting company events

Unser Jobangebot Customer Manager - Project Management / Reporting (m/f/d) klingt vielversprechend? Dann freuen wir uns auf eine Bewerbung über Campusjäger by Workwise.

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Extra Informationen

Frankfurt am Main
Arbeitsstunden pro Woche
4 - 40
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Frankfurt am Main | Kundenservice Stellenangebote | Vollzeitstelle | Hochschule/Universität