Customer Manager - Project Management / Reporting (m/f/d) in Frankfurt am Main

Jobbeschreibung

Your responsibilities

• You will make sure that every aspect of the customer service, customer experience, and customer analytics are tackled following our team’s strategy.
• You will be responsible for the reporting and monitoring of Germany’s Customer service, also ensuring a smooth communication between us and our German Contact Centre.
• You will be responsible for the reporting and project management in Germany of our customer analytics team, sharing knowledge and defining new projects based on feedback.
• You will work on improving the customer experience on our different channels.
• You will make independent decisions that are within your field of work

Your profile

• You are ideally fluent in English and German
• You have a bachelor’s degree in a relevant subject. Previous experience in Customer Service will be a plus.
• You are empathetic, meticulous, and willing to push the ‘extra-mile’ to put a smile on our customers’ face
• You like to take responsibility and can work independently

What we offer

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

Unser Jobangebot Customer Manager - Project Management / Reporting (m/f/d) klingt vielversprechend? Dann freuen wir uns auf eine Bewerbung über Campusjäger by Workwise.

Bei unserem Partner Campusjäger kann man sich in nur wenigen Minuten ohne Anschreiben für diesen Job bewerben und den Status der Bewerbung live verfolgen.

Extra Informationen

Status

Inaktiv

Ausbildungsniveau

Hochschule/Universität

Standort

Frankfurt am Main

Arbeitsstunden pro Woche

4 - 40

Jobart

Vollzeitstelle

Tätigkeitsbereich

Kundenservice

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein

Sprachkenntnisse

Deutsch