What are you going to do:
- Running quality interviews with our beta testers and share the results with our Product and Marketing teams
- Updating our internal Jira (Ticketing System) with information about technical issues
- Collaborating with technical teams on fixing the issues
- Providing daily customer support in English to the customers
- Monitoring customer complaints on social media and reaching out to provide assistance
The job pays 10€ / hour.
Please only apply if you have a valid work permit for Germany!
What we offer:
- Comfortable modern office in the heart of Berlin’s tech scene, very well connected to all local transportation services
- Small team, flat hierarchy, founder-led start-up
- We value diversity. You will only be judged based on your skills and fit for the job
- We are open minded! You are more than welcome to criticize and improve our processes and working culture
- High quality standards, your colleagues are experienced professionals
- Top-notch hardware equipment
- Work in a start-up with a high valuation and a 7-figure funding
What we ask:
- Enrolled in a state-recognized university
- You are studying Information Technology or a similar technical degree
- Understanding the basics of how CRM systems work
- Interest in solving technical issues
- Basic understanding how different things work from a technical perspective
- Excellent communication and problem-solving skills
- Patience when handling tough cases
- Fluent English Skills, another language is a plus
- Would be a bonus: Experience using CRM software, help desk software and remote support tools and with with Zendesk, Jira & Confluence
- Would be a bonus: Experience as a Customer Support Specialist and knowledge / experience with Classical Music
Apply
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Extra information
enote GmbH is building a revolutionary product which will affect the way millions of people study and play music every day.
- Status
- Inaktiv
- Education Level
- Hochschule/Universität
- Location
- Berlin
- Working hours per week
- 20
- Type of Contract
- Praktikum
- Responsible for
- Running quality interviews, assisting jobs
- Profession Sub-category
- IT / Software-Entwicklung / Programmierung, Kundenservice
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Cover Letter Required
- No
- Languages
- Englisch
