Working Student (f/m/d): SAP Analytics Cloud (SAC) - Customer Engagement Operations in Walldorf

Jobbeschreibung

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

Customer First are dedicated to helping our customers realize the full value of SAP Analytics Cloud solutions.  The SAP Analytics (SAC) CEE Team work with customers post-sale to help on-board, enable, adopt and use the solutions through one on one interactions and digital self-service tools and enablement.  We are the customer’s trusted advisor and internal advocate throughout the customer lifecycle with an end to end view of the customer’s post sale adoption success. Our team of experts plays a strategic role within the organization identifying and leveraging teams and resources across SAP for the benefit of the customer’s success.  

We are looking for a Customer Engagement Executive to work with our largest and most strategic customers to drive adoption and usage for the product through every aspect of the customer journey.  The Customer Engagement Executive builds a long-term, trusted advisor relationship for the entire customer journey post sales as the person who can help the customer achieve their business goals with SAP’s Analytics Cloud portfolio.  

EXPECTATIONS AND TASKS

We are looking for a young talent to help with operations within the Customer Engagement Executive Team. The team operates post-sale and manages customer requirements end-to-end by orchestrating execution across SAP teams to align with customer needs and expectations. The end goal is to support customer success and ensure customers have a positive experience with SAP. 

The role of the student will be to:

•    Help with digital engagement activities (content planning, content production and customer engagement videos)
•    Assist with customer events and workshops to drive adoption of SAP Analytics Cloud
•    Develop customer engagement collateral amd internal enablement.
•    Help drive customer engagement reports and proactive analysis: 

     -  Help team provide 360 view of the customer helping with executive reporting, customer account summary, success plans, etc
     -  Evaluate customer performance, usage, and engagement in order to take a data-backed and proactive approach to customer relationship management.
     -  Facilitate quarterly customer success reviews with customer and account team members to confirm ongoing customer account goals and strengthen relationships

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

•    Student (f/m/d) at a university or a university of applied science
•    Strong team player able to work collaboratively with stakeholders across SAP
•    Ability to work effectively in an international fast-paced, dynamic environment
•    Languages: Proficient English and another European language (optional)
•    Ability to take initiative and solve problems

NICE TO HAVE:

•    Experience with BI tools
•    Technical knowledge as it relates to SAP products

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe as well your experience and skills in foreign languages and computer programs / programming languages.

#Workingstudent #Werkstudent #Germany #Deutschland #Student

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

Extra Informationen

Status

Inaktiv

Standort

Walldorf

Jobart

Praktikum

Tätigkeitsbereich

IT / Software-Entwicklung / Programmierung, Kundenservice

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein