Supervisor Flying Dutchman Front Office

Jobbeschreibung

Our customer is an international Customer Care organization for travel related services, employing around 650 employees in a young and dynamic environment. The company is an independently operating full subsidiary of KLM, Royal Dutch Airlines. Our customer is located in Amsterdam and manages Customer Care Centers in Amsterdam and Enschede. The company serves direct and Internet customers, travel agents and travel managers, from European countries for KLM, Northwest Airlines and other airlines. The services offered by our customer include reservations, travel information and frequent flyer services.

For this international Customer Care organization with a young, challenging and dynamic environment EN-Recruitment is looking for a:

Supervisor Flying Dutchman Front Office

“challenging role for peoplemanagers”

Department:
Flying Dutchman is the frequent flyer loyalty program of KLM, Royal Dutch Airlines. The Flying Dutchman department consists of two units: the Front Office and Middle Office.
The Front Office gives customer services (information) to the members of Flying Dutchman and enables them to consume their built up loyalty.

Function:
The supervisor Flying Dutchman Front Office, translates, implements and controls, within the guidelines set by departmental management, the company Operations Flying Dutchman strategy within his/her team. He/she executes high quality people management in order to create both well understood procedures and highly motivated, loyal and capable employees through which the client’s satisfaction can be maintained or improved and the unit/departmental goals and targets can be obtained.


The Supervisor Flying Dutchman Front Office is responsible for:
- The high quality (people) management of the Mentor Customer Care Representatives FD, Senior Customer Care Representatives FD and Customer Care Representatives within the department,
- The translation, implementation and execution of the company Flying Dutchman strategy to his/her department in such a way that the position of company and the client is served in the best possible manner,
- Advice and support to the Manager Flying Dutchman and Operations Manager as “partner in business” in all company Flying Dutchman related issues (asked or own initiative).

Personality traits:
- You are able to enthuse, motivate and facilitate your team and to provide them with a clear sense of direction regarding output and performance,
- You are flexible and work well with others in the pursuit of team goals,
- You establish clear priorities to ensure optimal use of time and resources and are able to seek all necessary information for advising and decision-making by management or client,
- You are committed to the achievement of high quality standards and, if necessary, are willing to make firm and speedy decisions,
- You are able to control, achieve and safeguard operational targets and service levels using the appropriate tools,
- You have experience in attending job interviews,
- Open minded,
- Fast learner (willing and able),
- Adaptable to changes.

Job requirements:
- Preferably a Dutch native speaker with English fluency, and preferably one other European Language (written and spoken),
- Working experience of at least 2 years in the customer relations’ area of a Loyalty Program/Frequent Flyer Program or a commercial and service oriented company is required,
- A higher professional vocational education is desirable,
- Previous experience of at least one year as a Team Manager or Supervisor is essential for this position,
- Working knowledge of Word, Excel, Power Point and internet.

Salary:
Start salary between EUR 29.901,31 and EUR 36.308,75,-- gross per annum, depending on knowledge and experience.

Contact information and applications:
For more information please see www.EN-Recruitment.nl. Applications are welcome by mail or e-mail. Please send your detailed resume and motivation letter to B.Moll@EN-Recruitment.nl att. Mr. Bastiaan Moll EN-Recruitment bv, phone number 020-4460445.

Extra Informationen

Status

Inaktiv

Ausbildungsniveau

HBO

Standort

Bundesweit

Jobart

Vollzeitstelle (mit Erfahrung)

Tätigkeitsbereich

Administration / Verwaltung, Marketing / Kommunikation / PR / Werbung, Gastronomie / Catering, Transport / Logistik / Fahrer / Kurier, Personalwesen / HR, Beratung / Consulting, Finance / Accounting / Controlling, Management, Sales / Vertrieb

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein

Sprachkenntnisse

Englisch, Deutsch, Französisch, Spanisch, Andere