Back Office Area Manager

Jobbeschreibung

As a Back-Office Area Manager you will have to ensure that all customer, payments, queries, processed orders etc. are entered into the relevant systems (internal system and SAP) so that all processes are followed and customers invoiced in an accurate and timely manner.

You will also be responsible of the web customer care and stores in Europe (France,Belgium, Sweden etc.)

You will be in charge to ensure:

-Building up and managing a customer relationships.

-Liaise with internal departments for problem solution. 

-Assisting the complaints to resolve issues.

-Handle incoming calls and do front office support as well as general administrative issues.

-Handle queries and complaints through the web of the company.

-Follow up of clients and customers.

-Deal with all customer queries relating to billing, documentation etc., on a daily basis.

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-With Native level of German + excellent level of English

Experience

-1 – 2 years of previous experience in Administrative tasks, Back-Office or similar, preferably in a multinational company.

Skills

-Excellent customer facing skills 

-Excellent written and verbal communication skills

-Good decision making skills and close attention to detail

Soft Skills

-Proven ability to identify customer needs and respond proactively.

-A team player who is able to work unsupervised

-Strong problem solving skills

-Ability to work in a team environment

-Good organizational skills

Offer

-International and dynamic environment

-Immediate incorporation 

-Permanent Position

-Competitive Salary

Extra Informationen

Status

Inaktiv

Standort

Girona

Tätigkeitsbereich

Administration / Verwaltung, Transport / Logistik / Fahrer / Kurier, Kundenservice

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein

Sprachkenntnisse

Englisch, Deutsch