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Team Leader (m/w) in Nürnberg, Bayern

Jobbeschreibung

For our Customer Service Center in Nuremberg we are looking for a Team Leader (m/f) as soon as possible.
This full time position is initially limited to 1 year.

Are you a fashionable leader who is ready to coach and inspire a team at the heart of the customer service of H&M?
THEN WE ARE LOOKING FOR YOU!

Work Description
As a Team Leader your main responsibility is to coach a group of Customer Service Center Agents who help our customers with all their questions. You are part of the Team Leader team and report to the Center Operation Manager.


• Personnel management in your team consisting of approx. 18 colleagues
• Encouragement of your colleagues by constructive feedback
• Execution of feedback process
• Analysis of reports and increase of team figures by coaching
• Administrative tasks
• Execution of team meetings
• Check-up and improvement of your teams quality by monthly talks
• You represent H&M in a positive way and are a role model for your colleagues in everything you do


Who are we looking for?
You have great interest in developing people and in customer service. You are prestige less and enjoy letting your co-workers be the center of attention when you at the same time are confident enough to coach and inspire them. You have a clear vision about what great customer service is and how you want to develop this in the future. You are a good role model and you are fashion minded.

Also you have/are
• finished an apprenticeship in business administration if possible in textile area and/or have a degree in Business Studies
• 1 or 2 years experience in leadership
• fluent in spoken and written English, further foreign language competence are a plus
• a clear and direct way of communication
• treat you colleagues in a respectful and sensitive way
• keep a clear head even in stressful situations
• goal- and result focused and meet deadlines
• able to delegate tasks in an appropriate and useful way


Please send us your application with your CV and a motivation letter no later than
24th of September 2018.
For further questions please do not hesitate to contact us: Recruitment-CSC@hm.com

 
We look forward to receiving your online-application.

Extra Informationen

Status
Inaktiv
Standort
Nürnberg, Bayern
Tätigkeitsbereich
Verkauf / Retail
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein