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Customer Care Agent (f/m) (E-mails only) in Berlin

Berlin | Bundesland Berlin | Marketing Stellenangebote | Kundenservice Stellenangebote | Kundendienstmitarbeiter | Kommunikations-Mitarbeiter | Teilzeitjob | Abendjob | Nebenjob/Wochenendjob | Ferienjob | Vollzeitstelle | Abitur | Andere | Fachabitur | Hauptschule | Realschule | Hochschule/Universität

Our client is changing the way we travel across Europe. On their platform (mobile, app or desktop) you can compare and book trains, buses and flights to anywhere in Europe. By offering transparent pricing and easy booking, our client makes travel planning simple and flexible. In order to improve the customer experience we are searching for a smart and well organised Customer Care Agent (f/m) on short-term basis with exceptional English language skills.

Job Description

Your role as Customer Care Agent (f/m) includes:

  • Answering travellers' inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
  • Communication with customers though E-mails only! No phone calls!
  • Deliver and maintain a high level of service and customer satisfaction

What we offer

  • An office in the centre of Berlin’s thriving startup scene
  • 11 Euro / hour
  • Flexible working hours
  • Flat hierarchies and everyday opportunities to learn, grow, and develop
  • A diverse team of over 40 nationalities

We ask

  • No minimum education required
  • Written English skills at a native level is essential; additional languages are always valued
  • Well organised with a constant drive to optimise processes
  • Superior communication and problem solving skills
  • Previous experience in customer service or sales is considered a plus

Do you have any questions regarding the open position as Customer Care Agent (f/m)? Feel free to contact Kaisa Berger at +49 170 5879451

We are looking forward to hearing from you


Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Further Information

Education Level
Abitur, Andere, Fachabitur, Hauptschule, Realschule, Hochschule/Universität
Working hours per week
20 - 32
Type of Contract
Teilzeitjob, Abendjob, Nebenjob/Wochenendjob, Ferienjob, Vollzeitstelle
Salary indication
Zwischen 10,00€ und 11,00€ pro Stunde
Responsible for
Responsible for customer care through Email only
Published at
Type of Job
Marketing / Kommunikation / PR / Werbung, Kundenservice
Full UK/EU driving license preferred
Car Preferred
Cover Letter Required