German speaking Customer Service Trainer in Aachen, Nordrhein-Westfalen

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. At H&M it’s all about the customer! Today , Customer Service has around 1900 employees globally and has so far established 9 Customer Service Centers. In our Center in Maastricht, the Netherlands, we take care of H&M’s customers in 9 different countries and in 5 different languages.

Work Description
The job of a H&M Customer Service Trainer comes with lots of responsibility – and lots of fun. Your to-do list includes:

• Delivering trainings to both new and more experienced colleagues
• Inspiring others with a positive attitude to work
• Identifying training needs
• Always looking for new ideas and ways to improve training,
• Contributing to the development of agents

Who are we looking for?
Just like everyone at H&M, you are a sales minded, social, open, communicative and ambitious team player, full of drive and optimism. Your personal qualities also include that you:

• Are accurate and precise in your work
• Are open minded and willing to learn in an environment where changes are normal
• Are a team player, but also comfortable working independently
• Can cope with a high workload
• Are a good role model who lives up to H&M’s values
• As your main focus will be on our German speaking markets, you are a native German speaker. You also need to be fluent in English, in speech and writing.

What are we offering you?

• A dynamic and informal work environment
• Courses and trainings
• A salary in accordance with CLA Fashion&Sport Inretail scale H
• Interesting secondary conditions such as discounts for H&M products, reimbursement of travel expenses and meal allowances.
• Development opportunities within a global company
• The possibility to express your personality
• To work with great colleagues within a dynamic team and different cultures
• Great coffee!

Are you the one? Interested? Great! Please send in your CV and a motivational letter in both English and German to germanrecruitmentcsmaastricht@hm.com before 25/12/17. Questions? Ask Richard Hagedoorn: (0031)-(0)6-13 10 63 42, also through WhatsApp (replies on weekdays, between 8.00 and 16.30).