Customer Service Team Leader (German market) in Aachen, Nordrhein-Westfalen

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right!

Today , Customer Service has around 1800 employees globally and has so far established 9 Customer Service Centers around the world.  In our Center in Maastricht, the Netherlands, we  take care of H&M’s customers  in 9 different countries and  in 5 different languages.

Work Description
As a Team Leader for the German speaking markets, your main responsibility is to lead a group of Customer Service Center Agents who help our German speaking customers with all their questions.

Your primary tasks will be to support and develop the agents, so they can offer the best service to our customers in an efficient way. To achieve this, you will hold development talks, give daily feedback and make sure that the other factors that involve our daily business are in balance (by checking the schedules, incoming traffic, dividing the tasks, etcetera).

You are part of the Team Leader team and report to the Center Operations Manager.

Who are we looking for?
You have great interest in developing people and in customer service. You are prestige less and enjoy letting your co-workers be the center of attention. At the same time you are confident enough to coach and inspire them. You have a clear vision about what great customer service is and how you want to develop this in the future. As a person, you are outgoing, flexible and stress resistant. You always want to learn new things and actively work to improve both others and your own performance. You live our Values and you are fashion minded.

We require fluent German and good English, both written and spoken. Good computer skills are also a must have.

What are we offering you?

• A dynamic and informal work environment
• Courses and trainings
• Salary CLA Fashion, Sport & Lifestyle INretail, scale G. This position will move to scale H from the 1st of January
• Development opportunities
• The possibility to express your personality
• To work with great colleagues within a dynamic team and different cultures

Are you the one?
If you are interested, please send in your CV and a motivation letter in German to . Questions? Get in touch with Richard on +31- (0)6 13106342. You may also send a WhatsApp message, that will be answered between 8.00 and 16.30 on weekdays.