Customer Relation Manager – Sites (f/m) - Spanish in Hamburg

Jobbeschreibung

Clariness is a fast-growing international company in the life sciences domain with locations in Germany, USA, Serbia, and Switzerland. We are providing online patient recruitment, retention, patient surveys, study feasibility and site selection services for clinical trials.

Using our ClinLife® platform, we recruit patients efficiently, support investigator sites through the enrollment process and accelerate clinical trial start-up timelines for sponsors. Currently, over one million people participate in our ClinLife® platform worldwide.

At Clariness, you have the opportunity to learn and develop, to grow and perform to your fullest potential. You work in an environment that values your ideas, teamwork and personal safety. Clariness offers a dynamic, inquisitive, and diverse working environment with a strong entrepreneurial spirit and a passion for developing innovative, technology-driven solutions. We take pride in providing high-quality and transparent services, which we continually improve and adapt.

For our Enrollment Management Team in Hamburg, we are looking for a

Customer Relation Manager – Sites (f/m)

who would be part of the team that is responsible for the relationship to out ClinLife® clients (mainly doctors, nurses & patients).

As Customer Relation Manager – Sites you will have the following responsibilities:

• You represent our company by being the first contact person for our Spanish & English speaking clients
• You advise doctors & nurses, built a good relationship to them and support them in using our services
• You pre-screen patients and ensure a smooth connection between doctors and patients

We would prefer you to have:

• At least 2 years' phone customer service experience, ideally you have already worked in a call center
• Experience in working in the medical or healthcare industry
• Fluency in Spanish & English, additional languages are a plus
• Excellent interpersonal skills to work with a variety of individuals and groups of different cultures on the phone and in person
• Flexible and structured organizational skills
• Ability to work under pressure
• Advanced MS Office knowledge (especially Excel)

In return, we offer:

• Globally driven and diverse working environment
• Working in an international team with over 26 nationalities
• A dynamic and innovative work environment based on trust and team work
• Direct approach to our founders
• Participate in great team events

Sounds great? We are looking forward to receiving your CV!

Extra Informationen

Status

Inaktiv

Ausbildungsniveau

Abitur, Andere, Fachabitur, Hauptschule, Realschule, Hochschule/Universität

Standort

Hamburg

Jobart

Karrierestarter, Vollzeitstelle (mit Erfahrung), Vollzeitstelle

Tätigkeitsbereich

Administration / Verwaltung, Kundenservice

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein

Sprachkenntnisse

Englisch, Deutsch, Spanisch