Technical Service RepresentativeIMercedes me connect,Relocation to Maastricht,NL
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.
Was du machen wirst:
The function
As an integral part of the MBC Sales & Marketing 2020 Program, Mercedes
me connect aims at making new and existing internet based services and media
available in passenger cars.
Further scope is optimizing and enhancing existing Mercedes-Benz services
(Mercedes.me, Service S24h, MB Contact, MB ServiceApp, Mercedes-Benz on
Facebook, etc...).
With Mercedes me connect Mercedes-Benz focusses on connecting the vehicle with
the customer’s personal network by:
- Integrating those services into an advanced vehicle telematics infrastructure
- Interfacing those services and new services/features in the vehicle into the Service24h and Customer Service contact channels with availability of telematics data.
The role of Mercedes me connect operations is to solve complex and technical issues and to delegate to HQ where applicable.
Tasks and Responsibilities
- Accept incoming support requests, incidents and problems
- Log all activities in the ticketing tool
- Participate in the setup and the further development of this new business
- Resolve minor training issues on the phone
- Report undefined issues to higher level
- Identify weaknesses and problems in CAC processes or tools and create awareness
- Support users with process knowledge and case specific routing
Was wir bieten:
We offer
- Working hours 40 hours a week, Monday - Friday.
- Work in a growing international company in a young, ambitious, professional and dynamic environment.
- The salary for this position is based on a 40-hour week and amounts to € 2036/month gross
- A comprehensive relocation package is applicable for candidates living further than 50km from the location and willing to relocate.
- Collective health insurance at discounted rates
- Self-development opportunities,
- Result-oriented bonus (variable payment) and pension plan
Was wir erwarten:
- Requirements:
- Native German speaker
- Advanced communication skills (B2C and B2B)
- Extensive knowledge of customer service required
- Good knowledge of the English language
- Advanced skills in customer support and problem solving
- Affinity with IT - Computer literate (e.g. Internet & browser technology)
- Affinity with vehicle technology (e.g. telematics systems)
- Strong identification with the Daimler organization
- Proficient understanding of relationships between internal and external processes
- Advanced knowledge of interactions between tools and support systems Is capable of handling advanced tasks in combination with regular workload without detriment to own stress level
- Acts as a “brand ambassador”
- Supports strategic direction even if in conflict with own view
- Advanced knowledge of Daimler system like VeDoc, WIS, etc. is beneficial
Bewerben
If you would like to apply for this job, click on the 'Jetzt Bewerben' button at the top of the page. Please add your motivation letter for this job in English and upload your resume in German. You can also call us at 0800 180 16 59 for more information. We look forward to hear from you!
Extra Informationen
- Status
- Inaktiv
- Ausbildungsniveau
- Andere
- Standort
- Bundesweit
- Jobart
- Karrierestarter, Vollzeitstelle
- Tätigkeitsbereich
- Beratung / Consulting, Kundenservice
- Führerschein erforderlich?
- Nein
- Auto erforderlich?
- Nein
- Motivationsschreiben erforderlich?
- Ja
- Sprachkenntnisse
- Englisch, Deutsch
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