At Voxpro we can offer a promising career with lots of opportunities to progress within the company. We believe in supporting the talent within the company and encouraging our employees to grow and succeed. This is a unique opportunity to join our team and be a part of really making a difference at Voxpro Our clinets are amazing and world leading in customer support like Airbnb, Travelzoo, Redbubble and Etsy.
As part of your role, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.
Deals with members’ phone queries promptly and efficiently, and in accordance with Company procedures
Processing all incoming phone calls from customers and manages all requests, changes and cancellations
Interacting with a diverse customer base
Inputting and accessing data in system
Deals with warm transfers or escalations from other agents, taking ownership for the problem from start to finish.
Administers call-backs to members if problem cannot be solved on initial call.
Clearly and concisely logs and tracks details of issues arising, ensuring to report re-occurring queries in order to minimise repeat callers.
Maintains an up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings
Perform all duties in an efficient, professional and courteous manner at all times.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.
Look at opportunities to make changes and improve the processes
Maintains, at a minimum, target levels of productivity and performance, as outlined by Manager in relation to call times, idle times and other performance metrics as they arise
Helps maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings
Undertakes duties of a general nature or additional tasks as may be required from time to time by Manager
Fluent German and English written & oral.
Excellent communication and problem solving skills
Ability to deal with conflict
1-2 years customer service/sales, consumer retail, or contact centre experience essential.
Proven experience of successfully working to targets in a pressurised environment.
Exceptional communication skills essential including excellent listening skills, and the ability to maintain composure to positively deal with and resolve challenging customer queries.
Strong customer focus and problem-solving skills are essential.
Social Media awareness at a personal level preferred.
Great time management skills.
Verbal and written communication skills
Problem analysis & ability to problem solve
Strong customer service orientation
Ability to multi task and highly organised
Attention to detail
Flexibility & ability to use one's initiative
exciting and diverse tasks
room for own ideas and personality development
modern working environment
Do you think this is the perfect job for you? Take the first step for your career abroad and enjoy the wonderful landscape of Ireland!
Apply today and send us your CV and motivation letter in English. We will contact you as soon as possible!