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We are currently seeking a Manager, Channel Partner Development, Thailand to join DHL eCommerce!
The Manager, Channel Partner Development, Thailand will be responsible for the end-to-end management and development of all service channel partners of the organization like Pick & delivery agents (PDA), Thai Post or Regional Service Participants (RSP) on franchised basis in remote locations etc. including partner identification support, contract execution and management, on-boarding, start-up support, operations capability building and operational performance evaluation.
Essential Duties and Responsibilities
Lead the development of policies and standard operating procedures (SOPs) for identification, placement and evaluation of service partners (PDAs & RSPs and Thai post)
To identify PDA & RSP for different depots and remote locations respectively pan Thailand and on-board them
Develop standard service level agreements (SLAs) for all channel partners and work closely with the Legal team to develop Contracts for them (PDAs
Define and agree on all details of handover to RSP and Thai Post (i.e. T&T data, cut-off times, Transport papers, Handover location, procedure and time etc.
Find solutions for any issues to guarantee high standard of service
Negotiate prices with PDA, RSP and Thai Post
Ensure development of a prospect base of potential service partners for the organization (both at Bangkok & upcountry locations)
Support in the placement of new service partners as per the defined process
Drive the conduct of mandatory / functional / behavioral training for all PDAs’& RSPs' staff by supporting RSPs with content
Drive the conduct of regular audits of service partners in terms of adherence to statutory compliance, service level agreements etc.
Work closely with internal stakeholders to develop the overall service channel partner development strategy in line with the overall operations strategy, and to forecast the annual PDA requirements for the organization
Provide direction, guidance and support to service partners’ staff to help them discharge their duties effectively
Monitor the performance of service partners’ staff on a continuous basis to identify key performers and mentor and coach them effectively
Monitor service partners’ staff & RSP performanceand take corrective actions (if any)
Desired Skills / Qualifications
5-7 years of experience in a service related role, preferably in the logistics industry
2-3 years of experience in supervisory/management role (preferable)
Good communication skills (English), spoken and written
Minimum Educational Qualification
Degree (or equivalent)