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Trust and Safety Specialist for AIRBNB in Cork, Irland

Ausland | Kundenservice

We believe people are fundamentally good. We also believe people deserve peace of mind. In order to achieve that, Airbnb is creating a cross-functional task-force to provide the support necessary to make our community safer. This is an opportunity to join a fast growing team with a tremendous purpose.

Jobbeschreibung

As a trust and safety specialist you will be working closely in partnership with the current Airbnb Trust & Safety verifications team. This team is working proactively to recognize online and offline risks by performing account investigations and mitigating losses by preventing bad actors activity on the site.


Responsibilities 

  • Educating users on how to maintain security and safety while using Airbnb responsibly 
  • Reviewing queued results in multiple high volume queues that prevent potential risks 
  • Working with Trust & Safety lead to develop and enhance internal policies and tools 
  • Investigating complex situations and potential fraud 
  • Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends 
  • Maintaining high levels of confidentiality while performing investigations 
  • Comprehensively documenting investigations 
  • Performing proactive calls to mitigate online fraud

Competencies

  • Fluency in both German and English (both written and oral)
  • Strong written internpersonal communication skills
  • Detail oriented- you do your due diligence when completing an investigation
  • Excellent problem solving, critical thinking and customer service skills
  • Strong understanding of e-commerce environment and related user issues
  • Idea-driven, confident and articulate - ready to make a meaningful contribution to the team from day one
  • Background in technology, online media/services and/or fraud and/or investigation
  • Ability to analyze data for patterns

Availability: at least one year

Interested? Send us your CV and motivation letter in English!

If you have any questions, feel free to contact us on 0800 180 16 59!


Mehr Informationen

Einsatzort
Cork, Irland , Ausland
Vergütung
Competitive salary
Arbeitszeiten
40h pro Woche
Tätigkeitsbereich
Kundenservice
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Anschreiben
Ja