We believe people are fundamentally good. We also believe people deserve peace of mind. In order to achieve that, Airbnb is creating a cross-functional task-force to provide the support necessary to make our community safer. This is an opportunity to join a fast growing team with a tremendous purpose.
As a trust and safety specialist you will be working closely in partnership with the current Airbnb Trust & Safety verifications team. This team is working proactively to recognize online and offline risks by performing account investigations and mitigating losses by preventing bad actors activity on the site.
Educating users on how to maintain security and safety while using Airbnb responsibly
Reviewing queued results in multiple high volume queues that prevent potential risks
Working with Trust & Safety lead to develop and enhance internal policies and tools
Investigating complex situations and potential fraud
Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends
Maintaining high levels of confidentiality while performing investigations
Comprehensively documenting investigations
Performing proactive calls to mitigate online fraud
Fluency in both German and English (both written and oral)
Strong written internpersonal communication skills
Detail oriented- you do your due diligence when completing an investigation
Excellent problem solving, critical thinking and customer service skills
Strong understanding of e-commerce environment and related user issues
Idea-driven, confident and articulate - ready to make a meaningful contribution to the team from day one
Background in technology, online media/services and/or fraud and/or investigation
Ability to analyze data for patterns
Availability: at least one year
Interested? Send us your CV and motivation letter in English!
If you have any questions, feel free to contact us on 0800 180 16 59!