We now have exciting opportunities for German Customer Experience Specialists for our Airbnb account that will embody the Airbnb spirit and culture that in turn will ensure their hosts and guest are given the ultimate customer experience. You will have a love for travel and unique adventures that will be reflected in your ability to understand where the customers’ needs. This will be complimented with your user knowledge of online travel booking. Being a member of the Airbnb community is a distinct advantage.
Voxpro is an award winning outsourcing organisation that has been in business since the 1980s and has grown considerably over the years through passionate leadership. We manage over 300 clients from small business right through to large corporates.
To deliver upon our belief system, we build teams of people who share our perspective and passion. Voxpro people are big hearted, curious, and passionate about servicing their customers and motivated to make a difference. We are “people people” and all work together as a large team to achieve the best outcome for our clients.
Provide friendly and efficient service to the European Airbnb community.
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Be a first point of contact to handle customer queries.
Respond professionally to inbound phone calls with a friendly manner, including urgent situations.
Patient & Empathetic
Active & Adventurous
German native speaker (C2)
Excellent written and communication skills in both German and English
Previous experience in phone support or customer services
Excellent problem-solving abilities
Strong time management skills and motivation to exceed expectations
Ability to work with systems you may not have come across before
Enjoy working in a fast-paced environment
Comfortable working with computers
Strong team spirit with a passion and drive to help users and to deliver the best customer experience
Get on board and share the love, join us now for a unique working experience!