FQA Specialist in Sindelfingen

Job summary
Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.
Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. That’s why we’re seeking a Field Quality Assurance Specialist to join our Amazon Logistics team
The Role:
The Field Quality Assurance Specialist will solve complex challenges with last mile delivery in their assigned territory, partnering with Operations Managers and external property managers to ensure timely delivery of goods out of our facilities.
The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors.
• Conduct 100 weekly deep dives on addresses for which we have failed to deliver on the first day, in line with the Repeat Delivery Defect (RDR) initiative. Submit the findings in the required timescales
· Verify potential access codes and delivery instructions for assigned addresses and update records as needed using the provided application
• Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback using the provided application
• Interact with property managers as needed to address concerns with service levels being provided
• Monitor delivery attempts throughout the day, particularly Unable to Locate events, and work with the DSP’s to obtain the correct location so that the driver can deliver the same day
• Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
• Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement
• Maintain a positive attitude and represent the company in a positive manner including adhering to the Vehicle Code of Conduct and reporting any accidents, driving violations, change in license and /or insurance requirements
• Collaborate with cross-functional teams to improve Customer Experience by providing input and data related to these instances.
• Other additional duties as assigned, based on future quality initiatives based in the field