EMEA Ermittlungs und Eskalationsmanager in Hamburg

Amazon is the most customer-centric company on earth. We need exceptionally talented, customer-centric, bright, and driven people. We are looking for an organized self-starter to join the EMEA Escalation Transportation Risk and Compliance (TRC) team at Amazon.
Amazon’s TRC team identifies and mitigates risk in a rapidly growing and complex, global environment. To support the business, our primary mission is to perform independent and objective, risk-based assessments of Amazon business partners’ and business units’ activities and related controls with the goal of improving operations compliance, through effective risk management. TRC is seeking a high-performing EMEA TRC Escalation Manager to join the team to manage critical and high impact escalations. In this role, you deep dive a series of events leading to the escalation, actions taken to mitigate the issue prior to the escalation, provide a case summary, and work with stakeholders responsible and accountable to close out corrective and preventive action plans.
The objective of the TRC team is to support all transportation business units operate in line with Amazon policies and country specific regulation. In order to ensure an effective program is in place, it is necessary to validate if each business identifies their regulatory responsibilities and established effective processes and controls to understand their current status of compliance and identify gaps. This team will also assist in ranking risks and mitigating gaps identified throughout the organization.





A day in the life



About the hiring group



Job responsibilities

• Autonomously conduct complex deep dive investigations on sensitive and high-severity escalations across the Last Mile transportation business that could pose a risk to Amazon, our customers, or others.
• Root cause analysis to make recommendations on corrective and preventive actions to prevent recurrence.
• Meeting various SLAs depending on the type of escalation, including non-executive escalations and executive escalations.
• Work with cross-functional teams for collaboration on investigations.
• Communicating identified issues clearly, concisely, and consistently (verbal and written) to all stakeholders.
• Deliver high-quality escalation reports that are effectively written with practical, actionable, and value-added recommendations.
• Drive standardization of processes, identify and communicate risks and develop controls.
• Use a combination of tools and data sources to conduct investigations.
• Up to 50% domestic and international travel required.