Customer Service Officer Deutsch - Tschechisch in Duisburg

Jobbeschreibung

Your mission with us:

Incoming phone calls, e-mails and faxes treating and dispatching:

• You accept phone calls and respond to the customer’s inquiries and internal and external intervening parties
• You check the data for accuracy and completeness and keep the customer and all involves updated
• You are responsible for Reception & Services; provide technical support; search workshop

Ensures the monitoring and control of the agreements with the parties involved:

• Regarding the service conditions and agreements, complaint handling, etc.

Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:

• You process all relevant information (Creating, tracking and closing all breakdown assistance files) and enter required information into the system
• You are responsible for the internal and external monitoring of client files

Your profil:

• You have skills in Microsoft Office applications, Outlook and Office related IT/telephone system
• You are able to communicate fluently in 3 languages: German, Czech and English
• You bring technical knowledge (automotive, tyres,…) is an asset
• You are able to communicate effectively over the phone
• You are working customer-focused and result-oriented
• You are a problem analyst and problem solver
• You are a Team player

What we offer:

• Internationally based company with flat hierarchies and short decision-making paths
• Versatile task profile and plenty of space to actively participate
• Agile work environment and a motivated, dynamic team

Our job offer Customer Service Officer Deutsch - Tschechisch sounds interesting? Then we are looking forward to receiving your application via Campusjäger by Workwise.

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Extra Informationen

Status

Inaktiv

Ausbildungsniveau

Hochschule/Universität

Standort

Duisburg

Arbeitsstunden pro Woche

4 - 40

Jobart

Vollzeitstelle

Tätigkeitsbereich

Beratung / Consulting

Führerschein erforderlich?

Nein

Auto erforderlich?

Nein

Motivationsschreiben erforderlich?

Nein

Sprachkenntnisse

Deutsch