German native speakers wanted: TSR- Xentry Solutions RoW for Mercedes-Benz (Maastricht, NL)
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers.
Jobbeschreibung
Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties. XENTRY Solutions is the first point of contact for delivering worldwide support to external entities that use Daimler Diagnosis diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts. The supported entities consist of the Mercedes-Benz retail organizations, local headquarters, internal and external customers. The agent’s role is to liaise with business customers and external suppliers internal departments to resolving existing user issues and to answer questions relating to the equipment and related applications. Escalations are dealt with internally or delegation to Daimler’s after sales division.
Tasks and Responsibilities:
- Resolve incoming support requests, incidents and problems in the required languages.
- Depending on business requirements for XENTRY Solutions: responsibilities can involve Resolution of Diagnosis hardware, software, flashing and user issues and XENTRY Portal user support.
- Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
- Identify and escalate complex issues were necessary
- Proactively and continuously monitor workload to ensure timely investigation and response to support requests
- Excellent communication skills (B2B)
- Good knowledge of the English language
- Languages required are Dutch-French or Dutch-Spanish
- Experience in customer support / problem solving business processes
- High affinity with IT
- Preferably affinity with the car trade, technology and / or electronic equipment
- Identification with Daimler and its products
- Ability to identify, analyse and resolve problems over the phone with involved partners
- Ability to understand the relationship between internal and external processes and how tools and support systems interact
- Computer literate (MS Windows Office).
- The opportunity to work in a growing international company in an ambitious, professional and dynamic environment.
- The starting salary we offer is 2.020 € p.m. gross (based on 40 hours a week).
- Shift allowance based on actual worked shift based hours.
- Opportunities for further self-development
- Result-oriented bonus (variable payment)
- Relocation package
- Pension plan / Collective Health insurance
Do you think that you are the perfect candidate for the job? Do not wait too long and just apply.
Extra Informationen
- Status
- Inaktiv
- Standort
- Maastricht, NL
- Jobart
- Karrierestarter
- Tätigkeitsbereich
- IT / Software-Entwicklung / Programmierung, Kundenservice
- Führerschein erforderlich?
- Nein
- Auto erforderlich?
- Nein
- Motivationsschreiben erforderlich?
- Nein
- Sprachkenntnisse
- Deutsch
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