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German native speakers wanted: Start your career at Mercedes-Benz as a Customer Service Agent! (Maastricht, NL)

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and SMART customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Become part of a global brand, renowned for its luxury products and services!

Jobbeschreibung

Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers.
Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.


As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.


Candidate profiles:

  • Higher vocational education is a plus 
  • Mother tongue German 
  • Fluency in English (corporate language) 
  • Good communication skills 
  • Excellent grammar and writing skills in native language 
  • Good computer skills 
  • Experience with customer care 
  • Strong focus on customer satisfaction 
  • Team player 
  • Adding cultural and qualitative value to service 
  • Strong focus on customer satisfaction 


 We offer: 

  • Vacancies for 30, 35 and 40h a week, Monday - Friday 
  • Work in a growing international company in a young, ambitious, professional and dynamic environment. 
  • Salary of 1966€/month gross based on a 40-hour week. 
  • In addition, a shift allowance based on actual hours is paid. 
  • Comprehensive relocation package for candidates living further than 50km from Maastricht and willing to relocate to within 20km. 
  • Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan as just some of the secondary benefits of working with us! 

Do you think that you are the perfect candidate for the job? Are you flexible and dynamic? Do you have outstanding communication skills?
Then send us your CV + motivational letter in english: a.konrad@young-capital.de and we will get back to you. Or simply give us a call:+49 28217152070!  For further questions feel free to contact us anytimel!


Extra Informationen

Status
Inaktiv
Standort
Maastricht, NL
Jobart
Karrierestarter
Tätigkeitsbereich
Administration / Verwaltung, Kundenservice
Führerschein erforderlich?
Nein
Auto erforderlich?
Nein
Motivationsschreiben erforderlich?
Nein
Sprachkenntnisse
Deutsch

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